HELP & RECOVERY
Passwords and Device Locking
Understand the difference between an app unlock password and blockchain credentials, and what to do when a password is forgotten.
01 / THE ESSENTIALS
A practical review before you continue
An app password is not a substitute for a recovery phrase
Take time to verify each detail using trusted information. Avoid rushing irreversible actions or sharing sensitive credentials.
Choose a unique password that is hard to guess
Take time to verify each detail using trusted information. Avoid rushing irreversible actions or sharing sensitive credentials.
Confirm recovery credentials before reinstalling
Take time to verify each detail using trusted information. Avoid rushing irreversible actions or sharing sensitive credentials.
02 / BEFORE YOU START
Prepare a trusted environment
Keep your device updated, verify the app source, and have your offline backup ready without exposing it to websites or messages.
03 / SAFE NEXT ACTION
A simple final checklist
Pause before irreversible steps, verify the environment, and return to your offline backup if you need to confirm recovery readiness.